White screen while logging on to windows

[SmilerRyan]

Okay, i have ran the fix list with FRST and this is the log file i got.
I noticed it didn't flush the DNS cache, so i did it manually.

After clicking OK to the message box, the computer restarted.
The problem still occurs when trying to log in to my account.

[GuiltySpark]

Quote:Okay, i have ran the fix list with FRST and this is the log file i got.

I noticed it didn't flush the DNS cache, so i did it manually.

After clicking OK to the message box, the computer restarted.
The problem still occurs when trying to log in to my account.

My error I put an A in front of CMD.

---

Do you have any yellow exclamation marks next to your Graphics card in Device Manager?

[Partha]

Please also try my advice

[SmilerRyan]

(01-15-2017, 03:23 PM)Partha Wrote:  Please also try my advice

If you are talking about the one with process explorer and virustotal, i have already done it. It only detected my screen recorder with a 1/54.
It has 15 good and 0 bad votes so this file is fine to be let though.

(01-15-2017, 03:16 PM)GuiltySpark Wrote:  Do you have any yellow exclamation marks next to your Graphics card in Device Manager?

My device manager has no warning signs next to my graphics card.
They both say in the device status: This device is working properly.

[GuiltySpark]

Well short of a system restore to an earlier point in time (which you've said you don't want to), I can only suggest this....

Please make a system image backup before attempting!

Please follow this guide: https://neosmart.net/wiki/corrupt-user-profile/#Cause_2_File_system_integrity_compromised

Paying close attention to this part;

Quote:Fix Corrupt User Profile in Windows 7

Fix #1: Create a new Windows 7 account

To fix a corrupted user profile on a Windows 7 computer, follow these steps:

    Boot into your Windows 7 system with another use or with the Administrator account. If you’re not able to do so, go to Cannot log in / No other user account available.
    Go to Control Panel
    Go to User Accounts (or Accounts and Family Safety > User Accounts)
    Click Manage another account
    Manage another account in Windows Vista/7

    Manage another account in Windows Vista/7
    Click Create a new account to create a new account on your computer
    Create a new account in Windows Vista/7

    Create a new account in Windows Vista/7
    Type a name and choose an account type
    Click Create Account
    Choose Account Type for New User in Windows Vista/7

    Choose Account Type for New User in Windows Vista/7
    Open File Explorer or My Computer
    Click Tools. If you don’t see the Tools item at the top of the window, press the Alt key.
    Click Folder Options
    Go to the View tab
    Check the Show hidden files and folders option
    Uncheck the Hide protected operating system files option
    Click Apply
    Click OK
    Go to C:\Users\OLD_USERNAME, where C:\ is where your Windows 7 is installed and OLD_USERNAME is the username that has the corrupted profile error
    From this folder – OLD_USERNAME – select all files, but except: Ntuser.data, Ntuser.data.log, Ntuser.ini
    Right-click on these files (except the files mentioned above) and click Copy
    Go to C:\User\NEW_USERNAME, where NEW_USERNAME is the username you created as new
    Paste all files in this folder, NEW_USERNAME
    Restart the computer and login with the new username you’ve created

[Partha]

(01-15-2017, 03:33 PM)SmilerRyan Wrote:  If you are talking about the one with process explorer and virustotal, i have already done it. It only detected my screen recorder with a 1/54.

That's okay. Please perform a clean boot as explained at https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

Let me know the results

[SmilerRyan]

(01-15-2017, 03:41 PM)Partha Wrote:  That's okay. Please perform a clean boot as explained at https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows
Let me know the results

I already tried that when i first started this thread, and it didn't do anything.

(01-15-2017, 03:39 PM)GuiltySpark Wrote:  Well short of a system restore to an earlier point in time (which you've said you don't want to), I can only suggest this....

Please make a system image backup before attempting!

Please follow this guide: https://neosmart.net/wiki/corrupt-user-profile/#Cause_2_File_system_integrity_compromised

Paying close attention to this part;

Quote:Fix Corrupt User Profile in Windows 7

Fix #1: Create a new Windows 7 account

To fix a corrupted user profile on a Windows 7 computer, follow these steps:

    Boot into your Windows 7 system with another use or with the Administrator account. If you’re not able to do so, go to Cannot log in / No other user account available.
    Go to Control Panel
    Go to User Accounts (or Accounts and Family Safety > User Accounts)
    Click Manage another account
    Manage another account in Windows Vista/7

    Manage another account in Windows Vista/7
    Click Create a new account to create a new account on your computer
    Create a new account in Windows Vista/7

    Create a new account in Windows Vista/7
    Type a name and choose an account type
    Click Create Account
    Choose Account Type for New User in Windows Vista/7

    Choose Account Type for New User in Windows Vista/7
    Open File Explorer or My Computer
    Click Tools. If you don’t see the Tools item at the top of the window, press the Alt key.
    Click Folder Options
    Go to the View tab
    Check the Show hidden files and folders option
    Uncheck the Hide protected operating system files option
    Click Apply
    Click OK
    Go to C:\Users\OLD_USERNAME, where C:\ is where your Windows 7 is installed and OLD_USERNAME is the username that has the corrupted profile error
    From this folder – OLD_USERNAME – select all files, but except: Ntuser.data, Ntuser.data.log, Ntuser.ini
    Right-click on these files (except the files mentioned above) and click Copy
    Go to C:\User\NEW_USERNAME, where NEW_USERNAME is the username you created as new
    Paste all files in this folder, NEW_USERNAME
    Restart the computer and login with the new username you’ve created

Looks like I had to reset my google chrome again for some reason, but that fixed the white screen for me logging in.

[GuiltySpark]

Glad you got it sorted Ryan, hopefully it won't happen again

[Compton]

solved thread closed